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Chrysler Jeep Dodge Ram of Paramus


315 E Rte 4, Paramus, NJ 07652 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible dealership and experience
Written by Joe on 11/13/2024

If I could give this place zero stars, I would. I don't know how they're still in business, especially with Milton the sales manager who is horrendous. I had the worst buying experience ever there. Between the [non-permissible content removed] sales manager and the [non-permissible content removed] salesman. I went to take a Jeep grand Cherokee for a test drive. The salesman told me to stop at the gas station and put $5 of gas in the tank. This was crazy and extremely unprofessional to me. After going back to purchase the truck. I was told that there was 2 people in front of me for the finance department and to come back at 7 o'clock. I went back at 6:45. They gave me the runaround and stalled. The finance lady told me that she told the salesman to call me and to go back another day because she was too backed up. The salesman Jimmy Jackson did not call me. I was at the dealership until 11 o'clock pm. As I was talking to the finance lady, they were trying to charge me a window etching charge. This was a used vehicle and that charge was already paid for. She called the sales manager, Milton. He told her " make the deal, don't make the deal. I don't give [non-permissible content removed]. I'm tired and I wanna go home". Because of their incompetence, I was there until 11 PM at night and they made it seem like it was my fault that they were there that late when it was in fact their own fault. The salesman Jimmy Jackson also promised me a second key as they only had one key. This was of course, another lie. He also asked me for a ride to the bus stop. This dealership is extremely unprofessional and not willing to work with their customers. Buying a car should be somewhat fun, with this dealership It was nothing but aggravating. I would stay very far away from this dealership. There's plenty of other dealerships that will treat you fairly. This is definitely not one of them. I should have listened to the reviews that I read. I'm writing this review to inform people so they do not have the same terrible experience that I had. Customer care is useless, and any complaint will fall on deaf ears. Run very fast and far from this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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