DCH Academy Honda
Dealership Sales Review
I purchased a pre owned Honda CRV 2013 model from DCH Academy Honda. As soon as I purchased the car, I felt its a great deal as it was fantastic car to own. After completing the test drive, I had made sure that all questions about the car conditions are asked. I had specifically asked about the car s battery condition. Sales representative Veronica G had given me a battery test certificate as "good". I got the car home and parked it. Next morning when I tried to start the car, it did not start at all. I called the dealer and they jump start the car. I thought its one off thing and continued. But same problem occurred exactly after a week. They again sent a guy to jump start. I took the car to dealer service station and they told me battery needs a replacement. He showed me the same test that had been done and the values were exactly the same. I had to spend $140 for the battery and painful days when it did not start twice. Why did the dealer replace battery before? When I went to inquire about the same, all Veronica G had to say was "she is not the mechanic" with attitude. They have great cars, but choose your sales rep with proper care who is more friendly and gives good suggestions. Sales rep is not doing any favor to us, its our own money which we are investing on a car and good, smiling friendly sales representative will give you better satisfaction after you complete the deal. Nitin - Manager is responsive and helped me in sending a mechanic to jump start the car twice. But I did not like his blaming on me, keeping the car lights/doors and other electrical components turned on, as I have driven car for last ten years and I know what to switch off when I park the car overnight. Overall an average experience, but pre-owned Honda cars here are very good as we are 3 guys who have purchased 3 cars in 6 months from the same dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No