DCH Academy Honda
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NOT TO BE TRUSTED!
Written byon 06/14/2013
updated 05/09/2025
Called about a used car I saw on their website and the salesman said to put a $500 deposit down on the car to hold it before I took a look at it the next day. I saw the car and the interior was beaten up so I passed on buying it. It's now been three months and they have yet to return my deposit. They've continued to lie and say they posted the credit to my credit card, but they didn't - hoping I would forget. It's now been three months after countless phone calls and so I have had to resort to filing a complaint with the credit card company. DO NOT TRUST THESE PEOPLE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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dchacademyteam on 06/18/2013
Dealer Response
Good Afternoon Jeffrey,
My name is Ruben Arcila- Pre-Owed Sales Manager at DCH Academy Honda. I would like to apologize first and formost for any delays that you might have experienced involving the deposit you left at the dealership. Please rest assured that we are not in the business of holding deposits from any customer- especially when the transaction was fully refundable and you were not able to fullfill your needs at this time. I am curious to know the name of the Sales Consultant that you have been in contact with and which manager you have spoke to about this concern. I want to resolve this issue as soon as possible for you- please contact me directly at 732-952-0337 my name is Ruben Arcila. Please understand that YOU CAN TRUST us, and our Management staff is here to help resolve your issues and concerns.
You stated you have made countless phone calls to the dealership and no manager is aware of any refund delays. This is not customary at this dealership - we have yet to here from you. Please contact me at your earliest.
Ruben Arcila
DCH Academy Honda
Sales Manager
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