DCH Academy Honda

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DCH Academy Honda
1101 US Rte 9, Old Bridge, NJ 08857 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(374)
Recommend:
Yes (9) No (2)
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Dishonest - beware and stay away -
Written by nj2012 on 11/27/2011
updated 05/08/2025

PLEASE STAY AWAY FROM DCH and DEALERRATER.com - this is probably DCH owned and advertised website. NO wonder they have 4.9/5 rating and every other dealer has 2.3! No other dealer advertises Dealer rater in their emails. I was looking to lease a 2012 Honda Odyssey and had the worst buying experience here. I purchased my 1st car here and have been going there for car servicing and experience had always been good – So I went back for leasing my next car and was shocked at the treatment given. They glorify themselves saying you would have a seamless experience and tell how bad other dealerships are, how other dealerships charge more for various other things like documentation fee, car detailing fee - in fact they charge more than others in a different way. I went to DCH with a quote from a local NJ dealer and they would not match it and I had to walk out. They kept following up to find out if I had made the purchase and I declined several times to go there unless they matched the price. Then I sent them a pricing from out of state dealer which was lower than the local NJ dealer- this time they called me saying they are” matching “ it – saying its month end and would like to make the sale – only difference in the “matching” being the state tax. It was the day of unusual October snow in NJ and I went there only because they called me and had agreed to match the price. When I reached there, they went back to their original “high” quote and said “NO dealer in NJ can give this price” –the one that out of state dealer quoted. The most ridiculous statement was “Honda leasing Program differs by each state”. I wanted to lease only for 2 years - the salesman said I have to pay a minimum 3 year NJ DMV charges – he was easily trying to pocket 1 year of registration fee –I checked with DMV and there is no such minimum registration period. Seeing me upset and raising my voice for getting me to the dealership on a bad weather day in the pretext of “matching” the price and moreover cheating me, they played with numbers by asking me to pay few thousand dollars down upfront- when I was getting the same payment with NO money down. The manager Sunil Fernandez who intervened was the most arrogant person I have spoken to at DCH. When I asked him how he arrived at the leasing numbers, he said in the last 18 years he has not understood how that number is calculated!! Honda Management – please teach him some leasing calculations – it is also available on the internet! I finally leased my 2012 Honda Odyssey from an NJ dealer who matched my out-of-state quote. Please stay away from DCH. For those who go here, I request customers to do their homework before they go.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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dchacademyteam on 11/30/2011
Dealer Response
I feel horrible that you had this experience, and I would like to make it my personal goal to ensure you never experience anything like that again. I understand you made your attempt to purchase your vehicle on a less than favorable day considering the rare snow occurrance in October. Please keep in mind that I am here to help you, but you did not address this to the dealer until almost a full month later after your visit. Your co-operation would only ensure that this does not happen again- as well as bring closure to the matter at hand. You have every right to post on this website and write about your experience - I just hope that my words or ability to help you would at least offer an opportunity for us to really address your concerns prior to your review posting. You can edit your review if you see fit, but I will do the best I can to change your image of our Dealership and really show you why we Earned that 4.9 rating on Dealer Rater. ----- Ruben Arcila
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dchacademyteam on 11/30/2011
Dealer Response
*As a profession with Honda and over 10 Years Honda Experience I would like to address something that you had written,-“NO dealer in NJ can give this price” –the one that out of state dealer quoted. The most ridiculous statement was “Honda leasing Program differs by each state”. ********* To answer your question correctly - The formula to calculate a Lease should be standard from State to State with the guidelines set by the state because Taxation Formats Vary. The words "Lease Programs differ from state to state" are by far *NOT* the most ridiculous words I've ever heard but this is the Reason "Why". Our Dealer Programs are the same as Dealers in our Dealer Group- for instance- NJ,NY,DE. ******* Any state outside of what they qualify to be our Dealer Region - would have similiar programs as far as National APR or Interest Rates, but could have different leasing incentives based on there inventory levels and demand for vehicles in their area. ******* For Instance, a dealer South of Virginia would have a better lease Program on a 2wd Vehicle as supposed to a Dealer in Snow Prone States. Or a Grouping of States might be given an added incentive from the Manufacture to help them sell a vehicle they might have more of* Like Odysseys or Pilots in North or MidStates. Unlike dealers in the tri-state that sell cars at a higher pace than other states. * I read your comments about the Motor Vehicle Charge and I want to give you an answer in reference to that statement. If you lease your vehicle for 2 years, I am to charge you for New Plates and a 2 year registration. If you lease the vehicle for 30 monthes, the dealer is to charge you for a 3 year Registration. If you are interested in learning why we are charging you this - I can pull up our records and give you an answer why. For instance in NJ, the vehicle is registered to the Leasing Company, which in this situation would be American Honda. If your leasing the vehicle for 2 years you should have it pre-paid and registered for that period because they are protecting their interest. In NJ a vehicle with an expired Registration is subject to being Towed from the Road until a current Registration is presented. To me, this makes sense- but thats my logic behind it. If you were told you must pay for a 3 year registration for a 2 year lease- that is completely incorrect and I apologize for that. Im not here to add insult to injury but to clarify the truth. *As far as your concerns with the Sales Manager - this whole issue could have been handled better and I wish you had followed up with the store prior to posting this review due to inaccuracy that could still be answered or addressed. We do pride ourselfs and we are here to give to our customers. I am offering you some further assistance and I would like to meet with you to review the deal you received and what you offered. Part 2
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dchacademyteam on 11/30/2011
Dealer Response
My name is Ruben Arcila and I am a Sales Manager for DCH Academy Honda. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. With your permission, I would like to learn more about your experience with the Sales Manager that failed to answer your questions in reference to your purchase, and at the same time- put some of your concerns at ease. I do want to point out a couple of key points that you mentioned in your review about our dealership. *DCH Academy Honda does not own nor have any personal interest in the Dealer Rater Website besides giving consumers an opportunity to write their "opinions" about their experience at a dealership that they visited. Our 4.9 score is achieved through hard work and true dedication to meet customer needs. DealerRater and Edmunds websites are for the customer- not for Dealer to manipulate as you stated. Part 1
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