DCH Academy Honda

I was looking up vehicle inventory on DCH Academy's website and a chat window appeared on the right-hand side of the screen. I opened the window and started a conversation with Jennifer C., who was doing internet sales that night, and I inquired as to the Accord Sedan, which was going to be my first choice for a new car. I was looking for an Accord Sedan with Navigation package and she told me they had one in inventory. She then asked me if I had driven the new Accord, as it had been redesigned and fully updated. I told her I had not and she asked me if I would like a test drive. I said I would and that I only lived 5 minutes from the dealership. She offered to have a test drive set up that evening for me, however I had to decline as I had broken my eye glasses and only had my sunglasses left and I did not want to drive a new car I was not used to in the dark. She offered the next day at any time that was convenient to me, so I chose 12:00pm as I tend to be a late sleeper. I got down to the dealership before noon and Jennifer greeted me. We chatted for a few minutes, but she had to get back to internet sales, so she got Paul P., one of the salesmen, to help me. I told Mr. P. I was thinking of the Accord Sedan or possibly a Pilot or Insight. He was looking over the options I wanted to see if they had any Accord Sedans in stock when I inquired as to the color of an Accord Coupe that was in the showroom. The color is called Still Night Pearl and is the most beautiful blue I ever saw. Mr. P. told me that the Coupe was currently the only vehicle in that color, and that had just received a shipment that week. I inquired as to whether or not they had a Coupe with the Navigation package and heated seats in stock. He checked and found that they had one at another location, not in the lot, and that he would have it brought to the dealership if I wanted it. There was an Accord Coupe with Navigation on the lot, in white, which Mr. P. had brought out for me for a test drive. Mr.P. pointed out all the different features and how to access them, including the Lane Drift Warning and Econ drive mode, which I love. The Accord also comes with a Lane Change Warning system for right-hand turns. A camera on the passenger side outdoor rearview mirror comes on when signalling a right turn so the driver can see if anyone is in the blind spot. He also explained the keyless ignition and even how to tune the XMSirius staitons, as well as pointing out the other features, including bluetooth, Pandora radio compatibiltiy, aha compatibility, the power outlets and even the USB port for plugging in a iPod. I was given a very good price on the car with all the options I wanted. The only thing the car did not have was splash guards and body molding, but I should be getting a call sometime this week to set up an appointment to have them installed. Mr. P. was even able to get me some cash on my trade-in for my Taurus. The Taurus, I was told, had a bad Carfax report. I later learned from my mom that when she and my dad had bought the Taurus they were told of the Carfax report. I didn't know about it, but Mr. P. was still able to get me $500.00 on the trade-in, so I was happy. I was treated the whole time with respect and courtesy. I paid cash for the car and was brought to the Finance Manager, Mr. R. to finalize the sale and go over some additional packages. After selecting the packages and paying the additional charges I left with my new Accord feeling very happy. I was surprised at the hassle-free service I received. I thought only Saturn dealerships were that good. I am happy to be proven wrong. On a side note, I had returned the dealership the following morning as I had forgotten to take a parking permit out of the Taurus. Mr. P. had told me the Taurus was moved to storage but he would have someone check for me. Shortly later he came to me in the customer lounge with my parking permit. I don't think too many dealerships, or salespeople, would go that extra mile. I am very pleased with my experience and would recommend anyone in the area, or who doesn't mind taking the drive to get there, to visit DCH Academy Honda for a new car. The dealership is very clean, the people are extremely friendly and the experience is one of peach and contentment. I was treated as a person and as a valued customer by everyone there. You can't beat that :)