DCH Academy Honda
Dealership Sales Review
Bought a used Chevy Malibu from here about a month ago. Buying experience was ok but took longer than it probably should have given it was a cash purchase. As I pulled out of the parking lot I noticed the gas tank wasn't full and oil life was at 32% which I would normally expect to be done as a courtesy but not the end of the world. I called last week to check on the status of my title, tags and registration and was told it wasn't in yet and then left a message for my salesman Bryan. Since I still hadn't heard anything from Bryan and given it's 4 weeks from purchase and my temporary registration is expiring I called again to find out it still wasn't in. I received a call back from Peter to be told there was a "title issue" that needed to be resolved which is why there had been a delay. No reason given for why they would sell a used car that they didn't have a clear title on, or why after 4 weeks nobody had bothered to call me to let me know there was a delay. Now I'm being told I have to drive 90 minutes back to the dealership for the new temporary tags and registration while they try to figure out what is going on, apparently sending it to me overnight is not an option. So glad they charge the extra $300 processing fee!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No