Subaru World of Newton
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Dealership Service Review
service Rating
Expensive repair
Written byon 05/20/2024
They worked with a fused and the starter and I was charged 1500 for everything. The cost of the starter was in the upper 4hundred and almos 1000 on labor. I needed to used my savings and ask for a loan. They never offered a payment plan and I also asked for one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Subaru World of Newton on 05/21/2024
Dealer Response
Anita, I'm sorry to learn about the financial strain this situation has caused. We aim for transparency in our pricing and we understand how important it is to discuss payment options with our customers. Your feedback helps us improve these aspects of service. If you'd like to talk more about your experience or explore any potential solutions, please reach out directly at your earliest convenience.
Thank you,
Ted Higgins - Service Manager - (973) 579-5000
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