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Lexus of Cherry Hill


1230 Rte 73, Mount Laurel, NJ 08054 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating
Recommend:
Yes (27) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Well Worth the Drive
Written by beasle on 01/25/2015

I bought my 2007 CPO Lexus ES 350 from your dealership about six years ago. Although I live in Newark, Delaware and within 14 miles from a Lexus dealer, I continue to drive the extra miles to Lexus of Cherry Hill because of the excellent service I receive from James Carney and Ginger Ruby. Although I reside in Delaware, I work in Bowie, Maryland and stay in Maryland during the week and return home to Newark only on the weekends. While there are also several Lexus dealers in Maryland, they along with the dealer in Delaware, do not compare to the customer service and flexibility in scheduling service, I receive from Lexus of Cherry Hill. For example, about three weeks ago, one of my headlights went out. The dealer in Delaware could not schedule my car for repair until the next day. I called Lexus of Cherry Hill and was scheduled the same day for repair. This week, I was in need of my 165K maintenance. However, due to the impending snowstorm, I did not call Lexus of Cherry Hill until Saturday morning. Again, arrangements were made to accommodate me. This flexibility of scheduling to accommodate my limited weekend schedule is very important to me. Again, kudos to Lexus of Cherry Hill, James Carney, and Ginger Ruby for the service I've received over the past several years.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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