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Lexus of Cherry Hill


1230 Rte 73, Mount Laurel, NJ 08054 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating
Recommend:
Yes (27) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Disrespectful, dishonest, no integrity
Written by JS on 01/31/2024

Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to come back here again”. Who does this for asking that the price quoted be honored? Asked to talk to the owner(s) who never even returned my call…guess this level of customer disrespect and disregard trickles down from the top at Lexus of Cherry Hill now. Unacceptable! Avoid this place, they prey on you, lots of other dealers vying for your business…

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Lexus of Cherry Hill on 01/31/2024
Dealer Response
I'm very sorry to see this feedback. We are committed to providing accurate estimates and maintaining clear communication, so it's concerning to see this wasn't reflected. I'd like a chance to discuss this with you directly and work towards resolving any outstanding concerns. Please reach out at your earliest convenience. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215
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