Madison Honda

This Dealership has deceptive business practices. I went to the dealership to purchase the car at the end of my lease at the contractually agreed price. The dealership proceeded to increase the agreed price making the buyout price equal to if not greater than the price of any used car currently on their lot. Essentially they wanted me to sign the car back over to them and then re-purchase at a price thousands of dollars higher than what was stated on the contract. We had a similar issue when we leased the vehicle, where the paperwork said one thing and the actual contract they wanted me to sign was completely different than what was agreed. It took them three times and six hours of my time to get the contract close to the agreement we had reached. I complained to Honda regarding the practices of this dealership and was later contacted by a manager at Madison Honda who stated that she would look in to it and never called me back. Bottom line, go somewhere else, or make sure your contract is correct before you sign it. Their management staff hides in offices at the back of the dealership and refuses to speak with customers. Instead they send a person with no authority to make any decisions to speak with you and waste more of your time. I also always like to be greeted by someone at the reception desk more interested in texting on his phone than remembering my name that I told him 4 times within a 30 second conversation that I was there for an appointment.