Madison Honda

I leased a 2015 Honda oddsey about a year ago.my salesperson was alex.i called her recently in reference to trading my car in for something a little more economical We recently had twin boys.i talked to alex in reference to this matter.our credit isn't perfect . Alex said she would call us back. She never did.i called twice after that and left messages on her voicemail.never returned my call.then i text the online person and she said she was sorry about that and would relay the message to alex.the bottom line in this situation is all i wanted was a yes or no answer if alex could do it. Alex never called back which i find very unprofessional.i will never purchase a vehicle here again.