Stevens Jersey City Ford

I leased a Ford Explorer from Jersey City Ford in 2012. My sales representative was Ray, the GM at the time was Rudy Treminio. After keeping in the office for over 6 (!) hours to sign a lease, Rudy wrote a "personal" note promising that my lease can be returned without any charges at all after 2 years. Of course, that turned out to be a scam. When I went to the dealership in 2 years, they explained to me that Rudy was fired and added -- "You see why, right?". My lease expires in April. I called the dealership and asked them to send me copy of my lease document, because I lost mine. I talked to Christina. She explained that "due to an internal policy" she can not send me the lease, but I can come in person to the dealership and pick it up. We agreed on a day and a time. I even called the day before the appointment to confirm. When I went to the dealership, Christina of course was not there and NO ONE knew about my request. I tried talking to the GM. He mumbled his name, kept looking at his phone and explained they can't help me. He was very unimpressed by the fact that Christina wasted 2 hours of my time. I will never recommend this dealership to a friend and I advise anyone to avoid it.