Stevens Jersey City Ford
Dealership Sales Review
Worst dealer experience EVER. Started from misleading website ad: pictures from different car, mileage from different car, price on contract draft 3 grand higher then "internet price". That's on a draft that came from the desk of the same person, that lured me to dealership by stating in his email: "My name is Rudy T. and I am the General Manager at Jersey City Ford. Thank you for your interest in our current sales event. Are you still looking to purchase or lease a *car/model*? If so, I want to offer you my personal attention to make your goal a reality. Due to our commitment to Jersey City Ford Dealership to increase sales this month, we are extremely motivated to make you an offer that under normal circumstances would not be considered." Personal attention of mr. T. was expressed in a quick handshake and a phrase "Here is our sales person Freddy, he'll take care of you!". Not a word after. They were so "motivated" that I've been offered price HIGHER then advertised. But that's just the base price we are talking about and here comes the best part: extra fees mounted up to 6 grand! In addition to expected sales tax and DMV fees there were all sort of "dealer fees", best of which were hilarious "Recondition fee" (fancy name for detailing - $100 at most shops) of $1265 and "Tires" fee of $99. When asked [non-permissible content removed]?! I've been told that they replaced tires for a new ones. The car is sitting right by the window as we talk, clearly with original tires that's been there for all 25k miles of car's life. Shortly after I just walked out. Very angry at first, but now I'm actually laughing every time I think of "Reconditioning" for $1265. That's even kinda cute. [Non-permissible content removed] Stay. Away. P.S. They are listed as "Capital One Preferred Dealer" but actually tried to convince me NOT to use Capital One Auto Loan check because "they get no profit from it" and suggested I use their financing for a discount in price.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No