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Stevens Jersey City Ford


740 Rte 440, Jersey City, NJ 07304 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Classic "Bait and Switch"
Written by JOSE64 on 02/19/2013
updated 08/04/2025

I saw an ad for a 2003 Ford Escape for the price of $4,000 at this dealership. I sent an email to ask for further information and I got a call from their representative Pat H. I scheduled a visit to look at the unit on February 16, 2013. There I met their salesman Carlos. After I saw the unit, he asked me " What do we have to do to earn your business?" So, I told him that I am very interested in the car and I would like to buy it. We went inside and he started doing calculations for the total cost of the car, including tax, title, plates,etc. It all summed up to about $5,400. I told him that was too much for what I was planning to spend. He offered $5,000 - all inclusive. After some thought, I said okay we have a deal. Then he went to his manager - Rudy. But when he came back to me, Carlos said it is $5,400 and offered to split the difference. He offered $5,200. I told him no deal since he already told me -all in at $5,000. So, I got my credit card back and left. Sunday - February 17, I got a call from Pat H. asking me what happened during my visit. When I told her the story, she offered to talk to Rudy and asked me if I was willing to buy the car at $5,000. I told her yes. She promised to talk to Rudy on Monday (Feb 18) and to give me a call. I got a call on Monday (Feb 18) from Pat telling me the "good news". She told me, "The car is yours. Rudy approved to sale for $5,000 all in" She asked me what time I could come in to do the paper work. I told her that I have an appointment with another dealership in Queens to look at another car. She told me that I should go to Jersey City Ford because she already have Rudy's approval and the car is waiting for me to be picked up. To cut the story short, I cancelled my other appointment and went to Jersey City Ford. I called Pat to inform her that I was on my way. I got there around 4:30PM, I signed in and asked for Pat. The receptionist instead asked me what car I was looking at and if I had a salesman already. I told her yes, Carlos. When I sat down with Carlos, he asked for my information and credit cards to process the payment and told me that they were preparing the car. After 30 minutes of waiting, Carlos came back and told me that the car I was looking at was already sold yesterday but they have another one that they just got. We went to the yard and I didn't like the one that he showed me. But I still saw the car that I was supposed to buy on the lot. Carlos then told me "Sometimes thing are not really meant to be". That being said, I took my credit card back and walked out of the dealership. They just wasted my whole weekend!!! If the car was already sold, why did they call to tell me that it was already mine? They sold it to somebody else even if they already committed it to me. They wanted to sell me another car for a higher price. I was really pissed because they just wasted my time. On the other hand, I was glad that I didn't buy the car from this dealership because, by the way they treated me, I will not be surprised if I would have future problems with them. Definitely, I would not recommend this dealership to anyone. Jose

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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