Stevens Jersey City Ford

I leased a fusion from these guys a month ago and had a trade in car which was financed and had to be paid off by them since i traded in. Long story short, it has been a month and my previous bank still did not receive a pay off check, and thanks to Jersey City Ford i'm about to get a Late Payment Mark on my credit report + Late payment fee is already there, now i have to pay that. Every time i call in to inquire about that pay off someone tells me they will call me right back after they ask their manager but they NEVER do. Even my sales person JC (jean c.) promised to call back a week ago but nothing. Nobody from finance department wants to answer the phone i've been calling many times, I'm sooo pissed off right now. I have dealt with other dealers i know it takes time but never this long to send a [non-permissible content removed] check to pay the bank so that the customer's credit wont get hurt because of their laziness.