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Stevens Jersey City Ford


740 Rte 440, Jersey City, NJ 07304 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor customer service
Written by lizmm on 09/06/2013
updated 08/04/2025

Would give a 00 if we could, been 8 weeks since we traded in for a newer car. The car buying experience was pretty good. They did try to tell us the car we were looking for was not on the lot, even though I found it...... We did find a used car that we liked even better. Ended up with a decent deal with our own financing. When we notified them that they short changed us $102 on the trade in the manager said, "Sorry, [non-permissible content removed]." Really?! We did finally get the check for the difference, but only after the dealership sent us someone else's registration, I basically held that plate for ransom! The nightmare really began when we didn't have our South Carolina registration 4 weeks after purchase. The people doing the paperwork couldn't tell the difference between a new plate and a transfer plate. Once that was sorted out we were told it would take five days. It has been two weeks. The third party doing the registration is telling the dealership that it will be ready on Monday, I am not holding my breath. The dealership won't tell me the name of the third party either!? Do not give them your business, they have very poor ethics and I literally have to call at least three times before anyone will call me back. Not worth your time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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