Route 22 Honda

The salesmen was kind and straight forward, which I appreciate most from a salesmen. However, that is all I can say about my experience with Route 22 Honda that was positive. The Summary: - Salesmen was kind, but inexperienced: giving false information and was pushed around by other employees. - Showroom is a playground for rude, obnoxious employees who refuse to help customers - Cars in showroom are scratched up. One car needing whole new paint job - Employees left work early (about 20 minutes early), however they remained in the parking lot blasting music and dancing. Salesmen didn't have keys to get the car to deliver it but employees in parking lot wouldn't help ("off the clock" was the excuse). They even locked him out of the dealership. - CHECK THE NUMBERS every chance you get. They kept "making mistakes"; bumping up all the prices when lower other prices as negotiated The Long Story: The salesmen was kind and straight forward, which I appreciate most from a salesmen. However, that is all I can say about my experience with Route 22 Honda that was positive. The showroom was a playroom for employees. They were play fighting, yelling, laughing obnoxiously, ignoring other customers who were not being helped, and even used the customer lounge as their personal cafeteria. I had wanted a coffee, however the employees were blocking the machine and weren't kind enough to move out of the way. On the showroom was even a brand new black S2000. The paint had been destroyed by someone using a rough towel to clean it. It had scratches every where, even in the door jams. After seeing this I was adamant about seeing the car before I sign anything. However, I had to wait 2 hours for the salesmen to get the key from his manager to show me the car first. At this point I had decided to get my deposit back, however the cashier told she can't do that without the salesmen. So I waited about 2 minutes until he returned (almost good timing for him). He had showed me the car, it was clean no scratches, so we decided to go forward with the purchase (I am stupid, I should have walked out at this point or even before). Now came the annoying part, they kept changing up the numbers to hide extra commission for themselves. They refuse to explain some kind of extra warranty they force you to purchase for $699 although their documents say "optional" (Listed as "DI" on their dealer addendum sticker). He refused to remove it and would not sell the car without this. It covers items already covered under the Honda warranty. I was able to get them to lower the price on it but they would not remove it. The salesmen had also been promising 0.9% interest rate. I knew this wasn't possible because Honda is offering 1.9%. But my dumb-self went along for the ride (I know, I'm dumb). Once most of the paperwork was completed, now came time to get some insurance on the vehicle. Two salesmen got into a shouting match, in front of the offices, close enough to the showroom. I found it unprofessional times 2. The verbal argument about how a salesmen screwed over another, and how all the other employees stood around and watched. It took one finance manager to come from the other side of the building to tell those two employees to be quiet and take it outside or in the back where customers won't be witness to this. Then we were taken to the upstairs area where we would finalize everything and go over financing. After waiting for the finance people to get finished talking to each other for about 20 minutes, we were seated. Here we found out that it's 1.9% and he can't offer 0.9% but he could offer 0% if I take an extended warranty because according to him "Honda only offers 1 year warranty and the navigation isn't covered at all". However, that option as tempting as it was, was more wasteful, plus now I had been wondering what the other "DI" warranty was about. Three warranties on the car for the first 3 years? None of them would extend the warranty just over