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Route 22 Honda


75 Rte 22, Hillside, NJ 07205 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
HORRIBLE COSTUMER SERVICE
Written by christinalinds on 07/29/2013
updated 06/12/2025

I bought a Honda civic here on June 29th and had a pleasant experience, however I have been extremely displeased with the service since purchasing. My temporary plates and registration expired on July 18th. I've have had a lot of difficulty getting anyone at Rt 22 Honda to help me with the issue or find out when I can expect the plates and registration. Everyone I speak to is friendly on the phone, but basically tells me what I want to hear and promises to call me back, but then never does. I've had five different employees, including Sales and Corporate managers, tell me they would call me back within the hour and I hear nothing and have to call them to follow up. Last week, after calling corporate offices, I was told I could expected the tags Friday, July 26th after 5pm, however when I called prior to driving over to the dealership, I was told they still aren't in. I asked to speak to a manger who promised to look into it and call me back. After no response, I called again Saturday and was told maybe Tuesday.The manager said he would call me on Monday to ensure they were at the dealership and save me another useless drive out to the dealership. I have heard nothing today and have left three voicemails. If they come tomorrow, it will mean 12 days with a new car sitting in my driveway because of Rt 22s incompetence. I've been inconvenienced and have had to borrow cars for the past week and a half. I understand that the dealership may be at mercy of the DMV, but it would be nice if someone communicated with me about the issue. Instead, I call multiple times a day and leave messages and hear nothing. Or I talk directly with someone who says they will "look into it" and then I get no response. They just give me the run around. Very unprofessional! Save yourself some aggravation and shop elsewhere!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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