Route 22 Honda

FIRST. I have to give them 1-star b/c I can't write a review with ZERO or NEGATIVE stars Went there, mentioned that I am interested in 2012 Honda Civic LX. The sales rep's name was "ABDUL NASSER". He did his minimal pitch about how good Civic's are, and we got to the stage of Test Drive. It was pleasant and we come back. He tells me to sit while he comes back with price info. He returns with a ridiculous base price compared to what I got in 'an email' from them. Finally he acknowledged (after several trips to what he mentioned to me would be his manager) to quote the internet price. Now he asks me so what price do I have in my mind and I present him the detailed quote I had gotten 2 hours ago from another dealer. Now he tells me that I wasted his time by asking for a test drive when I had already driven one today. What is wrong in asking for a test drive. It would be wrong if I come every day to him and ask for a test drive but THIS IS MY FIRST TIME IN THE DEALERSHIP AND I HAVE A RIGHT TO TEST DRIVE BEFORE COMMITING $20K. Then he does his mumbo jumbo, plays on his iPhone's calculator and throws random numbers at me claiming he will beat the price by giving me $1 less than the other dealer. That sure justifies me driving 30 miles, to save literally 1 BIG DOLLAR. The negotiations continue and we eventually decide he will give me $18K out-of-door NOW. I tell him I have to finalize the color with my wife and I will bring her back. He acknowledges and tells me he will confirm the $18K out-of-door price with his manager in the meantime, gives me his cell phone. I go home, pick up my wife and call him. Left him a voice mail - no call back from him. Dropped him a text message - no reply back. I am back there with my wife and he tells me all the other colors are at remote location so pick a color from the booklet and he'll bring that car here, and we'll keep doing this exercise until my wife likes one of those cars. This is b/c the remote location doesn't have appropriate lighting so going there and checking out car color is of no use. I MUST ASK, IF THE DEALERSHIP IS OPEN TILL 9PM, WHY CANT YOU SPEND FEW EXTRA DOLLARS IN LIGHTING UP THAT PLACE AND INSTEAD SAVE ON GAS AND TIME FROM THIS BACK-AND-FORTH OF CAR UNTIL CUSTOMER FINALIZES A COLOR. We finally convince that take us there and we will just make a decision on the color in the darkness with the aid of just the headlights of his car. Now the car color is finalized, we come back to the dealership again and Mr.Sales Rep reveals to me that the only car of that color is not available for delivery today so we'll have to wait. So we agree to wait, but he still keeps bouncing around rooms and bosses to give us the good news that the car will be ready tonight as they will rush through installing all the fuses and do inspections before giving it to. We feel relieved and keep waiting for next step as he again disappears. Finally he comes back telling us what our monthly payment will be as-per-the-price-that-beats-the-best-offer I had from morning. Ofcourse it doesn't look at all correct and now he tries to explain me how to count. We eventually land into the 'Manager's Office'. He's got a screen where he punches numbers and the payment changes. He explains me (incorrectly) how the rebate will be applied (and I can prove it from the statement they gave to me that what I thought was correct and what they explained to me was not). We argue about various outrageous fees. The guys puts me up for $810 destination fee (not visible at all anywhere until I ask the manager to explain me the fees, this was quoted to be $770 on the email I got), $299 for Document Proccessing (other dealer was charging me $199) and a fortune for license plates (I guess they were ordering half dozen for me b/c I know what 1 costs). He basically gives me a $300 discount on the cash price of the car and bumps my fees by $800 to net $500 out of me and then putting 3 smart-heads on top of me to convince me that they are beating the competitor's deal. Eventually, the manager tells me 'I should not buy from them, and I should just leave'. I had reached this conclusion long ago, so I just asked him why did you guys waste 4 hrs of mine when you knew what offer I had and you couldn't beat it. They then walk me to the guy in finance who tries to reason with me again, eventually revealing to me that the piece of document that I was showing to them was not official and can not be treated as a quote. He rather tells me that he needs as official document a copy of order/agreement b/w me & the other dealership stating that I am buying a car from them for price $X. So I ask, if I sign the document with other dealership then actually I would already be in a car bought from there, what would I be doing at this location holding that piece of document. He cant reason any more but just insists an actual invoice/agreement is only official proof that someone is selling me the car for that price. I finally decided enough is enough and walk off. If any sales reps, managers and staff of that dealership is reading this, you are free to contact me. You have my email & number. I can justify every number that I quoted there & showed to you. I also have every number that was quoted by your dealership and SHOW THAT YOUR PRICE WAS $577 (plus tax plus interest) more than what the other place quoted. Also, I will suggest that you send your staff to that other dealership as mystery shoppers and find out how thoroughly professional & transparent was the manner of dealing there.