Route 22 Honda
Dealership Sales Review
I found three Honda Odyssey vans's on Cars.com located at this dealership that I wanted to look at. I called about the minivans and talked with a girl there and asked her if the cars were still available. I asked her to "touch" cars and she put me on hold and came back saying that they were there. I explained to her I was driving 2 hours to come and look at these so I wanted to be sure that all three would be there. She assured me they would be there. Right away I put my wife and two in kids in the car, drove up from Philadelphia dealing with Sat traffic all the way, and 2 hours later we were there. I show the salesmen the three vans I found online, printed out from the internet, and he takes them and walks off... 15 min later the salesman comes out only to tell me out that NONE of the minivans were there and since you're here why don't you take a look at this one that is $2,000 more. What!? I told him he's got to be kidding me! I instantly requested the manager and after talking to him told me that obviously I hadn't read the disclaimer on the internet page which says they don't guarantee these cars to be in stock when you arrive (the internet site said nothing about that...still doesn't). Also, I called and talked with someone that morning, literally 2 1/2 prior who claimed she had "touched" the cars. (her name is Chicole, don't trust her if you call!) DO NOT GO TO THIS PLACE. I received NO real apology or compensation for my 5 hour drive that day to their place due to their lies. This Honda Dealership should be closed down or entirely restaffed. I hope who ever reads this decides to go some place else...they don't deserve anyone's business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No