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Route 22 Honda


75 Rte 22, Hillside, NJ 07205 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Do not be allured by false promises
Written by royalblood on 08/21/2012
updated 06/05/2025

I walked into Route22Hoonda to check a pre-owned Honda Civic and within two hours landed with a deal for a 2010 Honda Civic at a great price. That was fast!! Only to hit on a surprise two days later. The sales guy called that the price had suddenly jacked up by $2000. They reasoned that some maintenance charges were not added at the time they had finalized the deal. I was about to drop it as I was on a hard-line budget and had other good offers on hand. But the Sales guy and his manager finally convinced me into buying the car at $800 higher than the final deal. They confessed the error but promised for a '6 Free oil changes' to compensate. Nothing mentioned on paper, but was assured that this was entered in the system. I trusted the verbal confirmation and walked away. Even recommended the dealership to few other colleagues at work. Only to discover four months later at the Service Center for my first service that no such thing as a 'free oil change' existed in the system for my car. After inquiring with the sales office now I wait for eternity to get a reply from Route 22 Honda sales team. A tip: Be sure you carry a dictaphone when you go to buy a car at Route22Honda. And keep the recorder on. They are great friends, but the deal, numbers and offers keep changing magically at a flick.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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22routehonda on 08/22/2012
Dealer Response
We apologize for your bad experience with our dealership. We are dedicated to complete customer satisfaction and that does not appear to have happened in your case. I would like the opportunity to know more about how this confusion occurred between you and our dealership. Please contact me directly at your earliest convenience to discuss your situation. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com
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