Route 22 Honda

I never thought buying a new car could lead to sleepless nights and this dealership made it possible. My entire car purchasing experience during and after is beyond imagination. Since this is a big ticket purchase and due to the bad experience, I had not only sleepless nights for several days and I could not focus at work. I wanted to buy a new car and I saw this dealership on my way to work. I went to their website just to see what they say about their dealership and promises they make to customers.They listed 6 reasons out of which i liked reason #2 and reason #3, because I have a busy schedule during the weekdays and on weekends. Reason #1 = Best Accord, Civic, CRV Lease Deals On The Planet Reason #2 = Price Match Guarantee Reason #3 = 2 Years Complimentary Maintenance Reason #4 = Family Owned and Operated Reason #5 = Easy In And Out Service Department! Reason #6 = Great New And Certified Preowned Selection So, instead of going places and spending time to make a deal, I decided to goto this place to buy Honda Accord since they promise price match guarantee, which is a piece of mind to any customer. I had horrifying experience because of two reasons, customer service at the showroom is horrible after the purchase, and I overpaid about $1000 to $1500. Here my story goes: I went there on Saturday evening around 6pm and met with one salesman and checked the car and its features etc and discussed the price within 30 mins, we had a deal on the purchase. It was pleasant experience till now. Then started the nightmare. Salesman printed some papers took my signature and took me to upstairs and asked me sit there for my turn to come for finance. - Salesman disappeared and left home without making sure all my paperwork complete and car was delivered. - Salesman did not return my creditcard and it was lost - I waited almost two hours for my turn to come with finance guy. When I my turn came, he was rushing me to sign all the paperwork to finish in 10 minutes. When I took time to read, he says you do not need to read it, just sign it. I could have refused it, but the point is he was rude. - I was charged $909 for gap insurance during the financing and finance guy told me it was mandatory since I do not have any money down. But later learnt that it was optional. - Finance guy told me that I dont have millenium package which salesperson aggreed to give, but salesperson already left. I had to go again on Monday to collect the paperwork for that package. - I wanted to take the delivery of the car on Monday since it was dark to verify everything and moreover it was snowing. But I was forced to take the delivery of the car. - Prior to this purchase, I had requested buying certificates online from nearby dealers and It did not come to my mind at the time of purchase to compare the price to the certificate price. I realized it next day and when I compared and it was about $1000 that I overpaid (based on comparison between base price + destination charges). I discussed it with salesman and sales manager about it on following Monday. Instead of patiently listening and resolving, I was called 'crazy', 'greedy'. $1000 is worth of my week's work, how could he say I am greedy. They offer price match guarantee, isn't it. When I questioned, they say it is only applicable prior to the purchase. Why would anyone waste time convincing this dealership to give the same price of other dealership offer. I would go to that place rather. They agreed that I overpaid, but they cannot do anything about it since I signed the contract. After several discussions through emails and phone calls, they agreed to give me one accessory like splash guards or wheel locks. But when I went to the stores to ask for atleast one additional accessory all weather mats, I was told that they cant give me anything (not even splash guards). Then I discussed this with someone from corporate when I got a call to inquire about how my experience was etc., after hearing the story he changed the tone and said I signed the contract etc. He was a waste of my time. No help at all. They have a board on the second floor that says, if you are not happy with the purchase email or call. I tried the number never got anyone to listen to my case. I emailed and no response. - I have few more things, but I will reveal them when I send a written letter to them. - Bottomline is, just because I signed contract they cannot disobey their promise and provide ill treatment to the customer. I feel guilty myself everyday when I see this showroom (on my way to work) for not doing enough research about this dealership and just trusting the website. I have all the documents and email conversations etc, with me. I am planning to discuss with my attorney on what my options are for causing pain and sleepless nights for me with their ill treatment. I will keep you posted. Meanwhile, I thought it will help others to understand how people are at this dealership.