Route 22 Honda

This started off as a really positive experience but turned into a nightmare. I initially worked with Addy, who offered me a great price. I drove all the way from Philadelphia and was satisfied with the whole transaction. In 2 days I had my car. At the time of closing I was told that my real plates would come in the mail and there was nothing else I needed to do. Two weeks later no plates, so I called b/c the temporary paperwork would expire soon. I called for 3 days and each time I was trasnferred to Addy's voicemail. Eventually I complained to the operator that I kept leaving messages but no one was calling back and that time was of the essence. She transferred me to someone who told me I should not worry until 3 days BEFORE the expiration. Needless to say there were still no plates the day before, so I called was able to speak to a Manager(Matt) who promised to follow up and call me on Monday morning. That time came and went, no call. I called, and again played the game of voicemail. I called again on Tuesday as now Matt is not returning my calls, he says "your plates are here come get them". I asked how could I do that since my paperwork as expired. He said they would pay for any tickets and I should not worry about it because that's a "no point violation". I asked him if it was the position of the dealership that there customers should break the law, he insisted that it was a no points violation and I should just come and get it. I of course raised hell, but my friend had to put herself out of the way to drive from NJ to PA to get me the plates. On top of all this, Matt was shouting at me like I was in the wrong AND I came to find out that all that time the operator was transferring me to Addy's voicemail, he no longer worked there!! All this aside, they also have a non-optional "optional Millenium package". On the HOnda paperwork the package is listed under optional, but when I stated I did not want it (window etching, stain removal from the seat for 3 years) I was told that they do it as "standard" and all of their new cars. This standard costed an additional $999!!