Route 22 Honda

Firstly, my decision was based on the fact that my cousin worked there, so I figured what can go wrong? Well it all seemed fine at first although I entered the dealership in the morning and didn't leave with my car until about closing time. The real problem though was afterwards when I'd call to ask about several issues concerning my warranty. Whenever I'd call to ask for someone knowledgeable, I'd be transferred back and forth between receptionists who would aplolgize only to place me back in a queue that began the process all over again. I know that I should've had my warranty memorized to the letter, but when my transmission went on my 2003 Acura, I took it straight to the service department as it was around the time they had asked me to bring it in for a free checkup. When I asked them if I was still under warranty, they said no but that they would repair my vehicle for around $6,000. That was not an option, so I took it to Gibraltar Transmission (where they did a great job by the way) and only paid a little over $3,000. I later found out when I took it to an Acura dealer that I was still under warranty but that unfortunately they could not reimburse me for my repairs since it was not done by an authorized dealer. I was pretty upset but still not prompted to voice my opinions publicly. It was my last call to them that prompted me to write this review. I was calling to inquire about the package plan I purchased with the car that included fabric care, tire replacement, etc. I was placed in the aforementioned queue a few times and had to hang up and call back to ask for a Ron Davis in finance who would be able to answer any questions I might have. After I finally reached him, he instructed me to call back on Monday (It was a Sat.) during business hours so that he could help me. After I asked him if it was just not a simple matter of looking up my information on his computer, he told me to hang on only to be disconnected again. At this point I called back and asked to speak to a sales manager. Once again I'm placed in the queue. Finally I speak to a Gary who tells me that I need to speak with its Service Dept.on Monday while I can hear a voice whose I can only assume to be Ron Davis' in the background saying "I told him that." After our conversation I thank Gary and say "I didn't get your full name, Gary who?" to which he replies, "Yes It's Gary Who". After hear laughter in the background I again ask for his name to which he replies "Gary Angus" which at this point I figure may or may not be his real name. Well suffice to say, I won't be patronizing their establishment any time soon.