Route 22 Honda

HORRIBLE EXPERIENCE... WORST DEALERSHIP AND WORST CUSTOMER SERVICE EVER!!!!!! These people are NOT at all about customer service. They would just lie to you to get you into their dealership. I saw a specific used car online, called them and they confirmed car is available. They had me come down right away to see it. I took off from work and went to straight to the dealership. So far so good but when I reached there, it was totally horrible experience. When I reached there, I asked for Jhon (Manager). Jose from his team came to see us. When I asked about that specific vehicle, he went in to get the keys for it. After 15-20 mins, he came back and said the car was in service and we would have to go to service (which is a mile away) to see and test drive the car. What stupidity is that? Anyways, we said fine and went to service. After getting there, he went inside and had us wait for another 20-30 mins doing nothing but standing outside service dept. After 30 mins, when I checked, he said "WE CAN'T FIND THE CAR"... I was like what the heck? They kept looking and still couldn't tell me where the car was (if it was in dealership or service or detailing)... what kind of ridicules thing is that? Then we went back to dealership and asked to speak with Jhon again (Manager) and to surprise, he was rude as well. He was not willing to accept his and his staff's mistake and wrong behavior. All I asked was that if dealership confirms an appointment, they should at least make sure they have the car ready and pulled up front to see it. On top, their rude behavior is just horrible. I WOULD NEVER BUY ANY VEHICLE FROM THESE PEOPLE IN MY LIFE. PLEASE STAY AWAY... WOULD DEFINITELY NOT RECOMMEND THIS DEALERSHIP.