Excel Auto Lounge
Dealership Sales Review
I visited the dealership 2 weeks ago to see a car I was interested in. When I got there, I was told the car needed repairs before it could be sold so I asked the dealer to let me know when the car was ready to be sold (the car should not have been for sale on the website before the repairs were done anyway). I followed up multiple times over the weeks to confirm my interest. I was advised the car would be ready today and I let the dealership know what time I would be coming. On my way to the dealership, they even texted me to confirm I was coming and I immediately replied. When I arrived to the dealership the “manager” asked me a few questions then left me waiting in the lobby. When he returned, he informed me that he had “bad news” and the car was currently being sold. The manager was unapologetic and cold. The lack of communication within the company is shameful. Don’t waste your time with this place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No