Skip to main content

Excel Auto Lounge


521 US 130, Hightstown, NJ 08520 (map)
Today 9:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (0) No (4)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Unprofessional and untrustworthy!
Written by Bria on 01/09/2025
updated 01/15/2025

I visited the dealership 2 weeks ago to see a car I was interested in. When I got there, I was told the car needed repairs before it could be sold so I asked the dealer to let me know when the car was ready to be sold (the car should not have been for sale on the website before the repairs were done anyway). I followed up multiple times over the weeks to confirm my interest. I was advised the car would be ready today and I let the dealership know what time I would be coming. On my way to the dealership, they even texted me to confirm I was coming and I immediately replied. When I arrived to the dealership the “manager” asked me a few questions then left me waiting in the lobby. When he returned, he informed me that he had “bad news” and the car was currently being sold. The manager was unapologetic and cold. The lack of communication within the company is shameful. Don’t waste your time with this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Savdmetime on 02/03/2025
Dealer Response
Thank you for the honest comments - saved me a ton of time and unnecessary grief - whatever happened to dealerships EARNING people's business?
Report