Green Brook Buick GMC
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Dealership Service Review
service Rating
Service Fail
Written byon 07/21/2019
Service was completed on the vehicle, although I was not notified. I had my 9 yr old son with me and we were waiting upstairs without any notification that the car was ready. It wasn't until I notified him at the service desk that I was leaving with a ride and asked if he had any updates, did he then get up to check. He said let me check and low and behold the car was sitting in the lot completed. Frustrated was an understatement. Hopefully next time, I can work with Fred. He gets you in and out, and definitely keeps you updated. I would only recommend this dealership if you work with Fred in service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes