Green Brook Buick GMC

I am writing to let you know that this is my second very unpleasant visit at your dealership. I did the service on my Pontiac G6 last Saturday, Aug 1st. The service guy recommended me the 18,000 mile service and showed me the book says that it includes oil change, tire rotation, and air filer, and etc, and I went for it. However, when I picked up my car and drove home, I found that there is no air filter changed on the summary sheet the dealer give me. I called, the guy first told me there were two books in front of him and none of them says there is an air filter change included in the 18,000 mile service! Then I pointed out the page and which line says air filter is included in this service from that service book. Then, the guy hold me for a few second, and without any "Sorry", told me they did forget the air filter change!! I was first impressed by his ignorance about the services they provided and then shocked by his no intendancy to apologize at all! He asked me to drive back to your dealer and said it is ONLY 10 min drive from my home (Piscataway) to you, sounds like it is not a big deal or not a big trouble for me at all. Moreover, this kind of unprofessional experience I encountered at your dealership is not the first time! About a year ago, I went to your dealer because one of my tires had low tire pressure. On my first visit, your guy told me they couldn't diagnose the problem and suggest me to go to a tire professional to fix the problem. (Have you ever heard of this kind of joke? Where else could be more professional to fix the Pontiac problem beside the Pontiac dealer?) A few hours later, the resetted tire pressure went low again, unsurprisingly. I did go to STS and they suggest me to go back to your dealer again. And on my second visit at your dealer, you did find a nail underneath the tire. What an unprofessional auto shop that cannot even diagnose the low tire pressure problem only because of a nail! Ever since I moved to NJ, I selected and trust your dealership as my first choice to maintain my Pontiac G6, 2007. However, after these two years experiences, I am kind of disappointed and thinking about change to another dealership. Thank you for providing me this opportunity to express my dissatisfaction.