Chapman Ford

This is the 4th time I took my 2017 vehicle to the dealership. The service advisor was very professional. The mechanic that was asked to explain what he thought the issues was was extremely unprofessional and very condescending. He should not deal with the public. I have a brother that is a Master Mechanic but will not work on my car because it’s under warranty. He explained to me when the cars are transported they are lowered sometimes the muffler is pushed where the heat shroud is damaged and causes condensation in the muffler. Water. Holds up in the muffler. Your mechanic told me that I ran my car hard that caused the build up he also said “ah it’s not that loud don’t worry about it! “ Totally unprofessional. This is the last car I will ever buy from Chapman.