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Video of mechanic giving suggestions
Written byon 04/10/2024
I found this to be very impersonal and tacky, terrible way to do business. I wasn’t able to hear what he was suggesting and it was disturbing. We need to get back to being personable with customers. Talking to them one on one and consulting. I ended up getting all filters changed, front brakes, oil change and tires rotated. This video thing is terrible, get back to doing business the correct way. People go to Honda for a certain reason, we don’t need a video. I enjoyed the conversation with the service rep and moved forward with most services. Disappointing, treat customers the correct way, stop sending this sleezy sales videos and be transparent and just have a conversation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/31/2024
Dealer Response
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Joseph Viviani
General Manager
jviviani@boardwalkhonda.com
ReportLaura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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