Boardwalk Honda
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Dealership Service Review
service Rating
New tires installed
Written byon 03/11/2024
After my 7:30am appointment with the service rep,I had a coupon to buy 3 tires and get 4th one for a dollar. And i also had a coupon for an oil change, and was told I can't stack coupons. I was trying to explain that's not stacking. It's for two different services. And I explained that the state of New Jersey considers stacking is using two coupons for the same service. After i said that I was told I was being hostile by the service rep. As a customer I didn't appreciate that.. I was not being unfriendly or aggressive. When I arrived to pick up my vehicle the vibe was a little better so that's why I gave a 2 star rating.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Laura Villalobos on 04/03/2024
Dealer Response
Thank you for your feedback about this inconvenience you experienced during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Joseph Viviani, General Manager
jviviani@boardwalkhonda.com
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