Open Road BMW of Edison

To whom it may concern: My recent used BMW buying experience with Open Road BMW in Edison, New Jersey was positively incredible. As I am based in Seattle, WA and I had very little experience dealing with a remote transaction of this scale, I was understandably nervous. As it turned out, I had no reason to be nervous. Due to the high price of used cars in the Seattle region I hesitantly decided to perform a nation-wide search for my next car – a used BMW M3 sedan. After one and one half years my search came to an end due to the incredible work of the used car team at Open Road BMW, especially that of saleperson Paul M. For me my experience with Open Road BMW in Edison, NJ added to my already nice list of great things that came from New Jersey in 2014. After the Seattle Seahawks won their first! Lombardi Trophy in New Jersey in February, it was icing on the cake to end my lengthy nationwide search for a high quality used BMW M3 sedan delivered from New Jersey. My search started in November of 2012. During this time I corresponded with 42 different dealerships and 9 different private sellers across the US, until finding the perfect car at the right price at Open Road. The original goal was to find an M3 sedan with less than 40,000 miles (and 6sp, and navigation, and m-drive, and DCT, and with carbon fiber trim, and not red interior, and not red, white, or blue exterior) – so finding this particular car at Open Road with just over 20,000 miles was positively amazing. Throughout my process Paul was responsive to all of my emails, phone calls, and even after-hour texts. He helped collect photos while the car was still being prepped, he coordinated my friend test driving the car at my behest, he managed the pile of paperwork (...yes, I am buying this car, no I will not operate it in New Jersey, etc...), and he ensured that the car was properly loaded on to the transporter truck. Paul was honest about the condition of the car, and kept me updated as to the status of the minor repairs that were being performed. I also want to take this opportunity to thank the other Open Road folks who were heavily involved – notably Alex R and Michael M who helped facilitate the remote transaction. One last anecdote about Paul's work that demonstrates his (and by extension Open Road's) dedication to the customer – As he helped load the car on the transporter, he noticed that the right rocker panel had some minor damage – that he had not disclosed in our previous discussion, nor that my friend, who test drove the car, had uncovered. Paul called me that day and offered to send me a check for his estimate to repair the rocker damage. I was frankly amazed! Thanks again to Paul M and the Open Road BMW team in Edison, NJ and here's to many more Superbowl trophies for the Hawks and to many more happy miles in the Open Road M3! Best, Jim