Open Road BMW of Edison
Dealership Sales Review
Long story short. Egor in sales left me 4 messages on my phone about a price reduction on an X5 Msport i was interested in. with a starting price of 52k. ..After Egor left me 4 voicemails (each time reducing the price of the car) stating they were willing to drop the cost to 48k. at that point i thought it was time to go talk to them. Egor and i went back and forth for a while but ended up ageing on an ALL INN cost of 46k for the X5... With a trade in value of my current car of 16k. (they were the ones to determine my cars value) Egor stepped out to see if they could make that happen... he walks back into the room and congratulates me "we can do that" (with a shake of the hand). After signing the contract i thought was what we agreed to... it turns out they altered my numbers a bit to make it seem like i was getting the car for 46k. Well No! the total amount i financed was 46k ! and further look into my contract shows they sold the car to me for $49,330 even more then the reduced price offered to me on voicemail. and $13,500 for trade in value. a $2500 difference then the agreed handshake stated. Pretty much they tricked me to sign the contract, the total they showed of 46k was actually the amount i was financing, on top of giving them my 16 thousand dollar trade inn. they sold me a 46 thousand dollar car, for 63k pretty much. After calling and expressing the issues i had they assured me they would handle it i had to wait to speak to the right person. that person never called me. every time i call to speak to someone i get transferred to a voice mail and no ever calls back
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No