Lynnes Subaru
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Internet Screeners are not the salespeople
Written by 11/24/2015
onupdated 11/30/2015
I contacted them via phone and email. They finally got back to me via email. Car I was interested in was available and made appointment for the next day with whomever I was dealing with online. Emailed him next day and said I was running late and no problem. I walk in the dealership and this fella is online only and I get a less than happy sales rep. Come to find out the care was sold already. I get they wanted me to come in any way....and I lost out....(should have moved faster)....But there was no apology and no valid attempt to even woo me back....Not the worst experience ever, but be aware and ready.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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lynnessubaru on 12/03/2015
Dealer Response
We are terribly sorry the car sold before you could get in to look at it. Rest assured that you are a valued customer to us regardless if you purchase from us. We appreciate the feedback and will work on making the online shopping experience more fluid for our customers. Please reach out to Stella Kelly to see if there is anything we can do for you! She can be reached at 973-743-2111. Thanks!
Reportlynnessubaru on 12/03/2015
Dealer Response
We are terribly sorry the car sold before you could get in to look at it. Rest assured that you are a valued customer to us regardless if you purchase from us. We appreciate the feedback and will work on making the online shopping experience more fluid for our customers. Please reach out to Stella Kelly to see if there is anything we can do for you! She can be reached at 973-743-2111. Thanks!
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