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MacMulkin Chevrolet


3 Marmon Dr, Nashua, NH 03060 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Two hours for a state inspection on a new vehicle
Written by michelangelo_B on 02/09/2016

I spent 2 hours there to get an inspection sticker on a vehicle with 1900 miles on it. I only got it back after 2 hours because I requested it, since I needed to get to another appointment, which I didn't make anyway. According to the paperwork, the inspection/emissions was done an hour after you took the truck. Supposedly, the truck was going to get an extensive new vehicle inspection. I didn't see any evidence that was done. The truck was very dirty when I brought it in, as it was when returned to me, and the dirt was undisturbed on all but the driver's door. Two hours for an inspection with an appointment is ridiculous. I could have driven down the street to my regular mechanic and he would have done it in 5 minutes while I watched him. I plan to never use their service department again. I can't imagine how long it would have taken if I had had my oil changed also. The people I met in the service department were great, very friendly and right on top of things, but the service people in the garage either dropped the ball or were overbooked. Either way, totally unacceptable.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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