Team Nissan
Dealership Service Review
Recently purchased a Nissan Rogue and all went fine for the first week. Then out of the blue one morning as i heading out to work l, the Rogue would not start, no power. I had to jump it to start the engine. Once engine waa running, then stalled completely in the middle of the road as I was getting out my driveway. Despite engine running, It would not accelarate forward or backward, giving all kinds of warnings on the board, including the emergency break to park. To make the story short, after disengaging the emergency park break continously, it would still not move in any direction or accelarate. I called Nissan for assistance, as a new buyer i included all service work and road assistance. To my surprise the experience was so poor and they actually had me call their towing sevice directly to move my Rogue. They didn't even bother to help troubleshoot the issue instead insisting I had to bring it in. Then they would determine what was covered or not in my service agreement with them once they know what was wrong with the Rogue. They acted as it I wasn't even in their system,l as I had to repeat several times that I got this Rogue out of the dealer just a week or so ago. As I'm waiting for the towing truck, it occured to me to reset settings on the board to factory reset and that cleared the warnings, allowing the Rogue to take the shift gears and move again. In the end, i drove the Rogue to the dealership myself. they still do not know why it wouldn't move or the reason showing all this warning after the jump start. They said the battery was faulty and had to be replaced. Seriously on a vehicle just purchased a week or so ago?. I'm so disappointed with what should've been a smooth service experience as a new customer. I was super late for work and on top of it not a even a rental was suggested so I can go to work that day. Instead they made me wait in the lobby while they check the vehicle. I asked my sister to pick me up and drive me back home so that I can at least attend an conference call for work that day😒
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes