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Team Nissan


70 Keller St, Manchester, NH 03103 (map)
Today 9:00 AM - 7:00 PM
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Yes (10) No (1)
Service Rating
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Yes (31) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Consumer Beware - Team Nissan Used Car Sales Team
Written by AR_Sherburne on 08/09/2015

Beware Consumers- Team Nissan Used Car Sales Team are the worst in running this department. They post a vehicle on their website and I go in and speak with Jeremy and Steve in finance to make the purchase (still posted - BEWARE - 2005 Montero). I leave a deposit and agree on paying the MSRP of the vehicle even though it has over 100,000 miles and they would bring it in to get it serviced and inspected. Jeremy calls me two days later and informs me that the vehicle will need more than $5,000.00 to get it inspected and they were not going to cover the costs and that they would prefer to send it out to auction (according to them). Worst part is they should have checked the vehicle prior to getting the customer in to see the vehicle then run my credit and now if I want to go to another dealer my credit points goes down since they were not able to fulfill their end of the bargain and for being negligent. Will not recommend Team Nissan to anyone. If the customer is so important they would not show a vehicle that has not been checked and run a credit if the deal is not going to go through because of their incompetence.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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ralph_fast on 08/11/2015
Dealer Response
We advertised the car on our "Wholesale to the Public" page, and merchandised it in as-is as-shown condition, available for sale without inspection and without warranty. We were happy to inspect at no charge because we don't like for our customers to end up with surprises. After inspecting it, we deemed that it requires too many repairs to pass on to a paying customer, so rather than passing on a problem to a potential customer we recommended it better to send to auction. Most would consider that good service rather than anything else. We don't hide things and we don't want to pass on problems. Also, viewing your credit once has no significant impact on your credit score. Transunion and Experian have great websites for credit education. We wish you the best in the future, and hope you find the best vehicle for you.
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