Irwin Hyundai

I have been an ardent advocate of Irwin Hyundai in Laconia NH. Over the past few years my family has bought four new Hyundai from Irwin and most were serviced 100% at Irwin. If you check my reviews on this dealership they have always been superlative. Therefore it comes as a great disappointing surprise that something very bad has happened at Irwin Hyundai! It started about 5 weeks ago when I brought my Hyundai in to the Irwin body shop for some body work authorized by my insurance company. The car was promised to be ready "within a week". After not hearing from Irwin after 8 days, I called them. My call was received with surprise and confusion. The result - No, it was not ready and would not be ready for another week. The reason given was that the insurance company caused the delay. A few hours later called the insurance adjuster who authorized the repairs the day I brought the car to Irwin. He told me they had not received any quote from Irwin UNTIL ABOUT AN HOUR AGO, which he immediately approved. Therefore Irwin had dropped the ball and tried blaming the insurance company. I know mistakes happen, However, I don't appreciate being lied to! That was just the beginning of the system problems at Irwin Hyundai. After another 7 days Irwin called to say the car was ready. Irwin had replaced the hood and the trunk lids in addition to other repairs totaling $2800. Before I left Irwin I happened to open the trunk. I found that although the car was pronounced "ready for pick up" by Irwin, they had neglected to install the trunk lid liner!! Quality control? Not really. When I when back to the desk and pointed out the liner they asked me to wait and it would be fixed. After 15 minutes the car was once again pronounced "Ready". Concerned with how the whole matter had been handled by Irwin I returned home. When I looked in the trunk I found some loose black screws and the liner was not screwed down completely. I did not use the car for a few days. Then the problems started!!! When I did try to start the garaged car.. ..Nothing! Dead! Nothing showing on the Instrument cluster. Key fob had no reaction. I changed the battery on the fob and tried my extra fob. Both – nothing! It appeared that the battery was dead. Coincidence? Was it something the body shop had done, such as a crimped data line or hood sensing switch? I called Irwin body shop to tell them the problem. Since it was a Saturday they were closed, so I left a voice mail. I then called and spoke with Irwin Hyundai service. They suggested that I trickle charge the battery for a few hours. Still dead! They promised that they would have the body shop call me first thing on Monday. Monday came and went. No call. Tuesday Came and went. Still no call! Finally I called the owner Chris Irwin. He was in a meeting but called me back and listened to my list of issues. Chris agreed that they needed to look into the manner but said "I will have someone from service reach out to you today and get your car in so we can find out what happened." Now that I had the owner's assurance that the problem and source would be diagnoses in the next few days by Irwin service, I thanked him and hung up. Over the next days I used the car with unreliable results. Sometimes it would start perfectly and the fob would operate perfectly. Sometimes it would sit there totally dead, no lights no door locks nothing. And then an hour later it was fine again! But Chris Irwin had told me "I will have someone from service reach out to you today and get your car in so we can find out what happened." So I waited patiently...for ANOTHER WEEK WITH NO CALLS FROM ANYONE AT IRWIN!! So I again called Chris Irwin! And yet again told him the story. AND again Chris said, "I will have someone from service reach out to you today and get your car in so we can find out what happened." THAT WAS A WEEK AGO. Two weeks two promises... AND STILL NO CALLS FROM IRWIN!! Clearly there are now critical systemic quality, communications and customer service problems at the once excellent Irwin Hyundai!!