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Subaru of Keene

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Subaru of Keene
11 Production Ave, Keene, NH 03431 (map)
Today closed
Sales Rating
4.8 out of 5 stars (118)
Recommend:
Yes (5) No (0)
Service Rating
3 out of 5 stars (2)
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Fool me once, shame on you. Fool me twice, shame on me
Written by EA on 05/29/2021
Poor communication and follow through. I gave two chances and the second chance ended even worse than the first. They apologized after their first error, but then completely fell short on everything the GM told me and sold the vehicle to someone else when they promised to call, send me pics when the car was ready and make a deal on the phone. 2.5 weeks wasted, being strung along, initiating all the follow through myself. Not a place I can trust to get quality customer service. Disappointing all around.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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George Thompson on 06/05/2021
Dealer Response
Hello Erika, We are very sorry for the experience you encountered with us. Unfortunately some mistakes we made along the way, and for those we apologize. At this time, the person you were working with is no longer with our company. We should have been much more diligent with our follow up. If you would like to speak with our CEO Bob Swartz to discuss any concerns, he would be happy to speak with you. You can reach him at 603-354-5000. We are sorry again for this experience, Subaru of Keene
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