Subaru of Keene

kellybarber on 04/25/2015

We wanted to reach out to you in reference to your negative review. We are sorry that you made a choice to purchase our used car and quickly had buyer's remorse. As discussed, the trade-in was a vehicle your parents purchased for you and you had not discussed trading the vehicle with them until after doing so. It is unfortunate that only day's later you regretted this decision and wanted to 'unwind' the deal. We did not solicit you to sell you a car but merely worked out a deal that was at the time, to your satisfaction. As for the warranty cancellation, the refunded amount was based on a formula that calculates the time you owned the car in conjunction with the miles driven and the other originating dealer refunded you a pro-rated unused portion. The other dealer may have suggested they could have offered you more for your trade but that is easily stated when you had already traded it and were in the process of buying it back. As for the pricing agreed upon for you to purchase back your vehicle with the warranty included was all based on your desire to have the vehicle back and with the comparable warranty. We appreciate your business and are truly sorry that you made a purchase you regretted. Our only goal was to help you 1) get into the car you wanted and then 2) help you acquire your original vehicle back with as little out of pocket expense as possible. Ultimately we did do what we said we would do, we sold you a reliable vehicle and then assisted you to purchase back your original vehicle with the added warranty you stated you wanted at as little out of pocket expense to you as possible. We value all our customers’ experiences and opinions. We apologize that we were not able to make this a more enjoyable experience and would be happy to discuss this in more detail if you would like. Thank you, Subaru of Keene. Feel free to call me directly at 603-355-5000, Kelly Barber, General sales Manager