Dover Honda

I bought a 2009 CRV EXL at Dover Auto World. The sales person, Casey Tong was personality PLUS! Very knowledgeable, kind and I got a very good deal! I wanted the Uran Titanium color and there were none on the lot...Casey had one for me in one day! On the other hand...the manager was not so great. The on-line site offered a coupon for $400.00 worth of accessories free! Yipppe right? Well, I drove the 40 minutes to get to this dealer and realized I had not done the coupon on-line. I asked ..."can I do it from here? The manager said...nope...too late! Not so great customer servce from the one person that should be setting the example for others on her staff, especially during this tough economic time. It really was my own fault for not filling it out...however, I had been through a terrible car accident and dealing with police, doctors, injured husband and my own injuries....she could have cut me a break!