Skip to main content

Mercedes-Benz Of Reno


11500 S Virginia St, Reno, NV 89511 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (27) No (1)
Service Rating
Recommend:
Yes (49) No (22)
Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Car service
Written by Xoveeeena on 11/19/2023
I just moved out here to Nevada for work im from California. I went to Cali for the weekend but when I was coming back my started to act funny, opening the trunk, locking, unlocking the doors & lights started to flicker on & off. Im not from here I usually go to the dealership in Sacramento but I don’t regret coming to the dealership here in Reno! I was able to book an appointment using the online booking service & was able to get a same day appointment, got the car in & out at a reasonable time frame. Desiree was amazing really nice, communicated with me the entire time the car was being serviced. She also sent me a link of what was being done to the car & the price & what was recommended should be done on top of what was needed. They had given my car a car was before it was given back to me, definitely would recommend to s friend!
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Shelly Rose on 11/20/2023
Dealer Response
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Report