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Mercedes-Benz Of Reno

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Mercedes-Benz Of Reno
11500 S Virginia St, Reno, NV 89511 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
4.86 out of 5 stars (62)
Recommend:
Yes (27) No (1)
Service Rating
3.73 out of 5 stars (87)
Recommend:
Yes (49) No (22)
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Dealership Service Review

2 out of 5 starsservice Rating
Owner
Written by Marty1945!, on 08/11/2023
The service lady said the only appointment they had was at 12 noon on Aug 10. So I agreed. When I get there the service man said it was going to be difficult, because the guys are just going to lunch. Why would you give me that time knowing they could not service my Mercedes? It took about 2 1/2 hrs while I waited at the dealership. Not good. Not happy. Martin Johnson
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Nancy Gorge on 08/16/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
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