Lithia Reno Subaru
Dealership Sales Review
I had not bought a new car since 1986 and was not looking forward to it. I did all of my work on line, visiting over five dealerships and going through Costco just to avoid visiting a dealership personally. Costco directed us to Cosmin Covaciu with Lithia Subaru of Reno. I ask this guy about so many cars and Costco prices that I was sure he was going to get tired of my emails, he never did, and never once did he write that I had to come in and see him face to face to get a price. Cosmin just said that when we were ready just give him a call. I was sill looking on line at the other dealerships in California and getting prices. We visited our local dealership just to get an idea between the Outback and Forester, but knew there was no way they were going to beat any of the other prices in the area. We finally decided on a couple of vehicles in Lithia's inventory to look at, maybe to buy or not, but we were armed with the prices from Costco and from dealerships in California. We met Cosmin Covaciu and Paul Bushnell, These guys were great, not pushy at all. We found a Forester that we liked and took it for a test drive. Paul said I can get you this car at this price (I did not even tell him I had a price form the Costco list and the price he gave beat Costco.), and then all he ask was if we wanted to go in and talk about it. We decided to talk and the ended up matching a price from California. What a no-pressure buy for us. Then came a hitch with the car, I won't go into details but Paul was not happy about what happened to us and was going to make it right. Found us the same model Forester but with only 4 miles, for the exact same deal. No pressure to add this or that. Paul and Cosmin were great to deal with, not at all what I was expecting. My father in-law will be looking for a new Subaru and I am going to recommend Paul Bushnell and Cosmin Covaciu and Lithia.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes