Lithia Reno Subaru
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Dealership Sales Review
sales Rating
High Pressure to Finance
Written by 11/20/2016
onI brought cash to buy a 2017 Subaru; no fewer than 5 Lithia employees including the "sales manager" tried to convince me to buy their financing. Did not appreciate their hard sale techniques. Also, car was not ready when promised (was dirty, purchased accessories not installed, no gas). Was also told no less than 6 times that Reno Lithia Subaru is #3 in sales in the US: I translated that as "we actually don't really need your business, so take the deal or not..." I bought the car, but thanks for wasting my time on what should have been about a 45min deal that spread out to 5 days and three trips to the dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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lithia2 on 12/15/2016
Dealer Response
Hello RenoBuyer
I want to apologize for your experience at Lithia Reno Subaru. We want our customers to enjoy their car buying experience and come away from it feeling happy. Customer satisfaction is very important to us and we strive each and every day to provide that.
I would really like to talk to you and discuss your visit to our dealership. Please call me so we can talk.
Thank You
Randy Goldman
General Manager
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