Lithia Reno Subaru

Don't bring your family or friends to this business... I am a recent college graduate from Reno NV. I bought my Subaru Forester xt + extended warranty from Lithia Subaru Reno in July of this year. We worked out a loan for 14,000$ roughly with a two year warranty, which seemed to promise a smooth process that would put me on the road in my second vehicle. They held my Forster for a week to perform under the hood work + a full detail. When I received the vehicle the interior was extremely filthy; plastic and cloth surfaces were covered in grease and dirt. I returned the vehicle to complain and they cleaned it for me. However this was only the beginning to the inconvenience and stress this company has caused me. I also purchased a life time service of oil changes through Lithia. They performed an oil change for me during this maintenance week but did not place a mileage sticker in my vehicle to let me know when my next visit should be. This is a familiar service that every company I've visited provides, one that has helped me regularly maintain my previous and first vehicle, a ford escort 1999. I would have this vehicle serviced every three to five months with the help of my mechanics, and if I was ever unsure I could check my mileage sticker for guidance. Three months passed by with my "new" used vehicle as I scrambled for direction after college and I noticed there was no mileage sticker in my vehicle. I wasn't sure what my vehicles mileage range was; no car manual had been provided when I bought the vehicle but I knew it was time to be serviced. I checked my oil, it was low so I topped it off, and planned to bring the vehicle to Lithia the very next day. The vehicle was working fine at this point but I wanted to have the oil changed regardless. As I drove my car in, it broke down on the freeway mere exits away NO LIGHTS CAME ON. Lithia informed me first that the break down was due to the engine running out of oil. This was not the case, so they followed that the cause was either due to lack of maintenance or engine problems and at first wanted me to pay 780$ total to see if my extended warranty would cover what turned out to be a broken engine. My deductible for the warranty is only 250$. This irked me and I told them so and thankfully they were able to help me with the price for the costly inspection. Now I owe them 520$ for this inspection + the initial diagnostics. They claimed that lack of maintenance has caused the denial of my warranty and asked me why I didn't bring my vehicle in sooner. Yet when I asked them why my vehicles warning lights did not work, why they were unable to inform me of my mileage time frame after it's original oil change, and why I was not at least provided with an owners manual they literally replied with as follows "we do not have an answer for you and we're sorry this happened, we don't know why it happened...". Well Lithia is sorry and I have a broken motor. I am aware that I am responsible for my vehicle but I am no expert in this field and neither is my single parent mother who raised me. I find reassurance that my vehicle will be maintained from depending on the professionalism and accountability of the company I take it to. I have never had this issue before because of this reliability provided by others. But this unprofessional practice I've experienced with Lithia has left me distraught. I have a new vehicle, with a worthless engine, with an unusable warranty and a hefty loan that I still have to pay for. I feel like I'm being taken advantage of by this company and if there is anything I can do about it than I will. I'll be facing 5000-6000$ in costs to replace my engine on top of what I still owe Lithia 1600$ roughly for a warranty that won't apply to a new engine, 849$ for my oil service plan that doesn't include mileage indicators or a notice plan of any type. They did lower my final cost to 390$ for the warranty diagnostics as a courtesy. I still do not know why my engine failed, why my engine burned 5 quarts of oil in three months, why no warning lights came on, why Lithias service plan is no service, and why I have a new vehicle that is totally useless. I would warn any one who purchases a vehicle from this company to be cautious of the unprofessional practice that I have experienced.