Gaudin Ford

Every once in a while, you run across a business that has outstanding employees. Gaudin is one of those and one employee in particular: Domenic L. I was in the market for a new truck and I used the Ford Corporate web site to build and price the truck I wanted. I sent the build sheets to several local and out of state dealerships for cost and delivery comparisons. Domenic answered the mail for Gaudin, which for me was great! While all the dealers supplied virtually the same out the door cost, Domenic made the difference in helping me make the decision to use Gaudin. He worked with me to refine the options and answered all questions without embellishment and factually. Which, by the way, is rare. When it came time for me to place my order, he did that with skill and passion for the product and for us as well. Interruptions in the process were few and he got us out the door with minimal fuss. He provided me a build schedule for my truck and then maintained contact with me to help me track its delivery to Gaudin and ultimately to me. When I asked questions, he took the time necessary to track down answers for me, again a rare employee action. During the waiting time for delivery, I brought my trade in for Gaudin to assess for trade in value. Domenic took care of that as well and that helped me considerably. It made my decision to "trade in" rather than for me to sell. When the new truck arrived, he took time to finalize the paper work, and to make sure that everything was in order. It turns out that it wasn't because an alarm system had not been installed. When that was discovered, Domenic took the time necessary to explain to us what had happened and then had a technician install the missing alarm system for us. We appreciate the timely manner in which he took care of that issue for us. I feel that Domenic is a great Gaudin employee and ambassador for the dealership. He is a "keeper"! Thanks for listening, Lawrence Mayfield Pahrump, NV Proud owner of a new F350 DRW King Ranch