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Gaudin Ford


6625 Roy Horn Way, Las Vegas, NV 89118 (map)
Today 8:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor customer service, non existent covid precautions
Written by Mike Arnold on 01/07/2021

I paid for this truck in full with a bank transfer on 12/15/2020 yet it took multiple phone calls and emails before I received the MSO on 1/6/2021. The salesman and others I dealt with acted as if I was a problem trying to get the MSO so I could register my truck. What was worse is that I paid ahead and did the paperwork before flying from Tucson to Las Vega to pick up my new truck. I had requested it be brought to the airport so I could have a contactless exchange. The salesman told me he needed a ride back to the dealership and and soon as he got in the truck he asked if he could remove his mask ! What [non-permissible content removed], what's the point of contactless pickup if he wants to then get in the truck and pull off his mask. The truck also had a large black crayon circle left on it behind the passenger door which highlighted a paint flaw. Of course it was never taken care of. Will never deal with Gaudin again !!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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