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AutoNation Buick GMC West Sahara


6400 W Sahara Ave, Las Vegas, NV 89146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (31) No (7)
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Dealership Service Review

2 out of 5 starsservice Rating
Read Your Invoice
Written by Anonymously on 02/06/2023

Whilst the advisor seemed good and attentive when I dropped into book my truck in for service, this did not translate into day of service. Arrived to find advisor not yet in work, handed this off to another advisor, enquired about shuttle service home to be told that they didn’t know where that driver was. Was told the service would take most of the day, fine, got called in such short notice that I would only arrive after the service department closed, no truck until next day. Came in and got the invoice, paid, noticed that the rotation was not done but still charged for. Asked to have this sorted, told it would be. 3 days later still no response. Also asked for TPMS to be reset from PREVIOUS visit and rotation where someone failed to do that. So now TPMS still incorrect, charged for something that didn’t happen. Makes you wonder what else is being missed during “expert” attention to your truck/car/suv.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Lily Veronica on 02/08/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (702) 605-5808. We'd appreciate the chance to make your experience a positive one.
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