Chapman Chrysler Jeep

Lawrence Ennis is the most disrespectful person I have ever met. We scheduled a time to meet at his lot, and first he was an hour and a half late. I was supposed to be working with him, and he “pushed me off” to a man name James (Jim) Adair. I informed them that I was unable and would not pay more than $350 per month for whatever vehicle we agreed on, and was told that would be fine. I told them I needed a car with 3 rows, since I had three carseats, and was told that wouldn’t be a problem either. We came upon a Jeep Commander and a Dodge Journey. I asked to test drive both, and they told me the car that was displayed on the site was not available, but instead had me test drive a “similar” car. They told me they would “work their magic” to make sure I had low payments, like I had requested. After the test drive, I sat at the counter for 30 minutes while they “worked” their “magic”. James came to me and told me if I traded in my 2003 Ford Expedition and gave them a $1,000 down payment, that my monthly payment would be $220. I agreed, and Lawrence ALSO informed me that my monthly payment would be $220. I agreed to those conditions, signed the paperwork, and went on my way. Three weeks later, I received a phone call from the bank, informing me that my payment was $440 per month, which is NOT what I agreed to. I contact Lawrence immediately, and he informed me that my payments were $440, and the $220 was a bi-weekly payment, which is NOT what he told me the day I got the vehicle. I told him from the very beginning, and repeatedly, that I would not pay that amount of money, especially since I was never told it would be bi-weekly payments, but that it would be MONTHLY. He proceeded to tell me that is how it works with all of his customers, and there are no exceptions. I decided to return the car, and told him I would return when I got off of work to return the car and get my money back. When I got there, and saw that they had no other cars I wanted to consider, Lawrence REFUSED to see me. Instead, he sent another rep down to inform me that I should take the weekend, since it was a Friday, to find a more affordable car, and that he will return everything to me. I went around to other dealerships that day, and found 6 other options that would fit my budget. They required I trade in my Ford, and the down payment would depend on the condition of my trade-in. I work a part-time job as well as a full time job, I do not have the kind of time to tire-kick and shop around for other vehicles. I called James and told him I would keep the car. He told me if I refer people to him, that every person I refer would take $200 off of my car. On August 25, 2015, I called James to inform him I didn’t know the air conditioning in the back of the car did not work. He told me I could bring the car in to get it serviced. The appointment was scheduled for august 27th. I told him I would drive the car there on my lunch break, and he told me he would bring me back to work. After standing in the lot, waiting for him to find a car that had enough gas to take me back to work, he told me he would be at my work at 4:30 (when I get off) to pick me up and take me back to retrieve my car. At 4:33 I called him, and he informed me that he was, at that moment, going to have to send someone to get me, because he had a customer. He was fully aware that I had to pick my children up on the other side of town from day care before they closed. 5:00 rolls around, and nobody is here to pick me up, so once again, I call James, and he told me NOW he would come pick me up and bring me to my car. At this point, I am uncomfortable, it take an hour, if not more, to get to the other side of town to pick up my children. It’s now 5:10, and I call James AGAIN. He told me they “should be in the area, but might be lost” and does not give me a number to call them and find out where they are. At this point, my work office is completely closed, and the only person left is a manager waiting for me to get picked up. At 5:20, I get a call from the shuttle driver at Chapman asking me if I need a ride. I have to pick my kids up and have no car, and nobody has even attempted to try to pick me up (like I was told he was doing for the last hour) and take me to my car. My manager has to now take me to the dealership, and I go inside and see Lawrence. I saw that he was with a customer, but I needed my keys, so I proceeded to ask him where my keys were. Lawrence responded with “I am speaking with a customer, and I don’t know who you are or what you’re talking about.” At this point, I am livid. Not only did Lawrence just lie directly to my face in front of a customer, he claims to have no idea what is going on in the building that he is supposed to be “managing”. I asked the people behind the counter, and nobody seemed to know where my keys were. At this point, I am so upset that I am shaking. My children are about to be left at a closed school on the other side of town, the fees for daycare are piling up, and I have a man that made me seem like I was the crazy one. I informed Lawrence (after he was done with his customer) that I brought my car in to get serviced, that his company left me at my work after telling me three times someone was on the way to get me, and I had to find a ride to get back to his establishment, nobody knows where my keys are, my children are on the other side of town. I am shaking and in tears at this point, and Lawrence told me that because I raised my voice, that he would not help me because I was “rude”. He then turned away from me and sat down at his computer. In this time, I have called James four times, and he sent me to voicemail. I went outside, because at that point I was stranded at a dealership, my kids are at a closed school. I called the school and had to explain the situation, and I was fortunate enough to have SOMEONE caring and understanding of everything that was going on. It’s now 6:00 pm, and James comes back from a test drive with another customer, looks DIRECTLY at me, completely walks past me like I wasn’t even there, and goes inside. All of a sudden, someone knows where my keys are, because James handed them off to another person so he wouldn’t have to “deal with me”. I will be returning this car, and going to another establishment. I will make sure to inform EVERYONE I know, to NEVER come to this AWFUL dealership. I am demanding a FULL REFUND for my time and money wasted in this ridiculous company back. This is the worst experience I have ever had in my life, and you should be ashamed of yourselves.